Information We Collect
We collect data you voluntarily provide when creating an account, placing an order, subscribing to newsletters, or contacting support. This may include your name, email address, billing and shipping details, and purchase history.
We also automatically receive technical information such as browser type, IP address, device identifiers, and interaction data when you visit our site.
How We Use Your Data
Your information is used to process orders, manage accounts, provide customer support, send product updates, and improve the performance of our educational tools and catalog. We never sell personal data to third parties.
We may use anonymized usage data to enhance the quality and relevance of our wax seal making kits and digital resources.
Cookies and Tracking
We employ essential cookies for authentication, cart persistence, theme preferences, and fraud prevention. Optional analytics cookies may be used with your consent to measure traffic patterns and conversion rates.
You can manage or delete cookies through your browser settings. Disabling essential cookies may affect site functionality such as login and checkout.
Data Sharing and Security
We share limited information with trusted payment processors and shipping partners solely to fulfill your orders. All data transmissions use industry-standard encryption and secure servers.
Novamount Sealcraft maintains regular security audits and limits internal access to personal data on a need-to-know basis.
Your Rights
Depending on your location, you may request access to, correction of, or deletion of your personal information. To submit a request, please email [email protected] or use the contact form.
You may also opt out of marketing emails at any time by clicking the unsubscribe link included in those messages.
Data Retention and Updates
We retain account and order data for as long as necessary to provide our services and comply with legal obligations. This policy is reviewed annually and updated when business practices or legal requirements change.